Privacy Policy

Effective Date: 2024-08-16

Matrix AI Pty. Ltd. DBA Matrix AI (“Matrix AI”, “we”, “our”, or “us”) provides a range of online services, including but not limited to Polykey, Polykey Enterprise, Inferred, and others. We are committed to transparency in how we process your information. This Privacy Policy describes how we collect, use, disclose, and protect information from and about you through our website, mobile applications, and all other online services that link to this Privacy Policy (collectively referred to as the “Services”).

1. Scope of This Privacy Policy

This Privacy Policy applies where Matrix AI is a “data controller” of your information. This includes when we collect information from and about visitors to our websites (“Site Visitors”), prospective users and customers (“Prospects”), and users of our Services (“Users”), collectively referred to as “you.” If we process your information on behalf of an organization that has contracted to use our Services, that organization is the “data controller,” and we act as the “data processor” or “service provider,” depending on applicable law. If you have any questions about the processing of your information, please contact the relevant organization directly.

2. The Information We Collect

We collect information from you in the following ways:

  • Information You Provide: We collect information directly from you when you sign up for our Services, request information, contact us, or interact with our Services in any other way. This includes your name, email address, phone number, organization details, and any other information you choose to provide.

  • Automatically Collected Information: We automatically collect certain information when you use our Services, including your IP address, browser type, operating system, and pages visited. We may use cookies and similar technologies to enhance your experience on our site and services.

  • Product Usage Data: When using our services, we may collect metadata related to your use of the products, such as the version of the software used, time and date of access, and general usage patterns. However, we do not have access to the content of any data transmitted through our Services, as all data is encrypted end-to-end.

3. How We Use Your Information

We use your information for various purposes, including to:

  • Provide and Improve Our Services: To provide you with access to our Services, manage your account, and improve our offerings.

  • Customer Support: To respond to your inquiries and provide customer support.

  • Communications: To send you updates, product information, and promotional materials related to our Services, subject to your consent for our newsletter.

  • Analytics: To analyze the usage of our website and products to improve user experience and the functionality of our Services.

  • Security: To monitor, detect, and prevent unauthorized access or activities that could harm our Services.

4. Sharing Your Information

We may disclose your information in the following ways:

  • Service Providers: We share your information with third parties who assist us in delivering our Services, such as payment processors, hosting services, and customer support.

  • Affiliates: We may share your information within the Matrix AI group of companies.

  • Your Organization: If you use our Services under an organization’s account, we may share your information with that organization.

  • Legal Requirements: We may disclose your information as required by law, including to comply with legal processes or protect the rights, property, or safety of Matrix AI and others.

  • Business Transfers: If Matrix AI is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet or email transmission is completely secure. Please be mindful of this when sharing your information with us.

6. Retention of Your Information

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

You have the right to:

  • Access and Update Your Information: You may request access to the information we hold about you and request corrections to ensure it is accurate and up to date.

  • Opt-Out of Communications: You can opt out of receiving marketing communications from us at any time by following the instructions in the communications or contacting us directly.

  • Delete Your Information: You may request the deletion of your personal information, subject to certain legal obligations.

8. International Data Transfers

Your information may be transferred to, and maintained on, servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction. By using our Services, you agree to such transfers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website and update the “Effective Date” at the top of the policy. Your continued use of the Services indicates your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

  • Email: enquiry@matrix.ai

  • Mail: Matrix AI, Suite 1050, 6/50 Miller Street, North Sydney, NSW 2000, Australia